Site Reliability Expert

5 days ago


Auckland, Auckland, New Zealand Xero Full time
Responsibilities
  • Owns the incident management process to drive enduring reliability across all products and services within Xero.
  • Provides expert leadership during critical outages, coordinating multiple teams for streamlined decision-making and quick resolution.
  • Leads the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
  • Acts as a customer-focused approach, addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
  • Develops and implements scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.


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