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Operational Excellence Specialist

1 week ago

Wellington, Wellington, New Zealand Suncorp New Zealand Full time

Suncorp New Zealand, a leading insurance and financial services provider in Australia and New Zealand, is seeking an experienced Operational Excellence Specialist to join its team.

Key Responsibilities
  • Provide exceptional customer service through timely and accurate processing of policy changes and enquiries.
  • Process policy transactions efficiently, including new business, renewals, endorsements, and cancellations.
  • Contact customers to resolve transaction issues and apply underwriting authority within compliance guidelines.
  • Assist with training and development of other team members as required.
Requirements
  • Previous experience in operational or administrative roles within the insurance industry.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office applications.
  • Familiarity with general insurance market practices.

We are committed to creating a work environment that supports the well-being and career growth of our employees. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.