Client Facing IT Technician
6 days ago
About Us: Green Light Worldwide is committed to providing exceptional IT services to our clients. We value innovation, collaboration, and continuous improvement in all that we do.
Job Description: We are seeking an experienced Onsite Support Engineer to join our team. The successful candidate will be responsible for providing technical support services to our clients, working closely with our NZ consulting team to deliver expert advice and guidance on IT-related matters.
Key Responsibilities:
- Assess and prioritize technical support requests from clients.
- Investigate and resolve technical issues using personal technical knowledge, knowledge base articles, procedures, and scripted questions.
- Escalate complex issues to senior technical staff when necessary.
- Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution.
Requirements:
- Relevant tertiary qualification in a field such as computer science or information technology.
- At least two years' experience in an IT support role, preferably in a client-facing environment.
- Strong analytical and problem-solving skills.
- Ability to communicate complex technical concepts to non-technical stakeholders.
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