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Client Recovery Specialist
1 week ago
ACC exists to support people and help prevent injuries. Our vision is a future where all New Zealanders and visitors can live lives they value.
We are seeking a skilled Client Recovery Specialist to join our team. As a key member of our case management team, you will work closely with clients, their whānau, and providers to facilitate a holistic rehabilitation plan and ensure the best possible outcome for recovery.
The ideal candidate will have excellent communication skills, be flexible and adaptable, and possess personal resilience. Experience in case management or working in the public sector is an advantage but not a requirement.
Your Benefits
You will enjoy a starting salary of $70,000, plus a 9% superannuation contribution, and annual performance reviews linked to pay increases. Our team receives discounts on health insurance, retail discounts through MyBoost, and staff banking packages. You will also have the opportunity to work from home up to 3 days per week after 6 months, and enjoy 1 paid volunteer day per year.
About You
You may bring experience as an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities, and even if you don't meet all requirements, please apply.
Key Responsibilities
- Partner closely with recovering clients and their whānau, providers, and employers
- Communicate by phone, email, or in some cases face to face (kanohi ki te kanohi)
- Facilitate a holistic rehabilitation plan to manage any roadblocks to ensure the best possible outcome for recovery
- Support clients in making meaningful progress towards their goals and outcomes
