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Call Centre Team Member

2 weeks ago

Auckland, Auckland, New Zealand Watercare Services Limited Full time

As a Contact Centre Support Specialist, you will play a critical role in our Watercare Services team, providing specialist support and advice on all aspects of water and wastewater billing. You will work collaboratively with our Retail group to deliver exceptional customer service and meet customer expectations with speed and accuracy.

About the Role

This is an exciting opportunity for a strong communicator with excellent problem-solving skills to join our contact centre team. You will utilize your technical expertise to resolve complex issues and maintain a fast-paced environment.

  • Previous experience in accounts receivable, accounts payable, and billing
  • Strong written and oral communication skills with an excellent telephone manner

Our contact centre operates on a rotating roster, offering flexibility and work-life balance.