Technical Infrastructure Specialist
2 weeks ago
Company Overview
At West Recruitment Pty Ltd, we've teamed up with a well-established Australian MSP to offer a thrilling opportunity for the right individual. This esteemed partnership prides itself on its close relationship with clients, led by a supportive leadership team.
Job Description
We're seeking a highly skilled Level 3 Infrastructure Support Engineer to join our switched-on support team in Wynyard. This pivotal role will place you at the heart of the action, collaborating closely with dynamic Directors who are dedicated to nurturing future leaders as the enterprise continues to flourish.
Key Responsibilities Include:
- Fostering and cultivating strong customer relationships
- Spearheading client projects, from system implementations to migrations and equipment upgrades
- Offering expert guidance to the service desk team, including handling issue escalations
- Resolving complex issues by pinpointing root causes and implementing effective solutions
- Nurturing partnerships with third-party vendors and solution providers
Your Background
The ideal applicant will be a true 'techie' with proven Aussie MSP experience, thriving when facing complex issues and having a passion for the latest technologies. Key attributes include:
- Relevant IT qualification or comparable certification (Microsoft, VMware, Cisco, etc)
- 5+ years of experience in a highly technical MSP environment
- Strong troubleshooting and problem-solving skills via telephone and face-to-face interaction
- Proven hands-on technical skills with Windows Server and Windows Desktop systems including Active Directory, group policy, DNS, and replication
- Solid experience with O365, Azure, Veeam, VMware and/or Hyper-V technologies
- Strong understanding of configuring and supporting firewalls, network switches and wireless access points
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