Customer Service Representative
2 days ago
**About the Role**
Tsa Group is seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Centre, you will be responsible for delivering an outstanding service experience across our inbound voice channels.
You will handle enquiries across all stages of a customer's journey, focusing on connecting, resolving and ensuring customers have confidence in our ability to help them. Interactions must be efficient, yet meaningful conversations that meet the needs of our customers.
The role requires strong verbal communication skills, with the ability to deliver responses clearly, confidently and professionally. You will work collaboratively with other departments to achieve resolutions for customers and possess strong interpersonal skills, attention to detail and accuracy.
Key Responsibilities:
- Receive and assess customer queries via phone
- Understand customer concerns to determine the most appropriate approach for resolution
- Work with other departments collaboratively to achieve a resolution
- Respond and resolve customer concerns
Requirements:
- Previous experience in a voice contact centre role, ideally in a complex industry
- Strong technical ability and professionalism when dealing with internal and external consumers
- Ability to work at pace and deliver to targets and SLA
About Tsa Group
We operate from 6am – 12am NZT from Monday to Sunday, offering a % WFH schedule. This role offers the opportunity to work in a dynamic environment, collaborating with other departments to deliver exceptional customer service.
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