Director of Delivery and Operations
1 week ago
We are looking for a highly skilled and experienced leader to join our team as a Director of Delivery and Operations.
About the PositionThis role is responsible for overseeing the delivery of services to customers, driving business growth, and ensuring operational success within the territory.
- Key Responsibilities:
- Business & Delivery Leadership: Deliver high-quality services to customers, meet contractual commitments, and maintain high customer satisfaction levels.
- Develop and implement strategies to drive business growth, revenue generation, and financial performance.
- Manage complex contracts, negotiate rates with customers, and balance competitive pricing with business sustainability.
- Optimise utilisation rates to enhance profitability while maintaining strong employee engagement and satisfaction.
- Strengthen client relationships, identify opportunities for retention and growth, and provide exceptional customer service.
- The ideal candidate will have 10+ years of experience in business management, preferably within enterprise technology or professional services.
- Proven track record of driving business development, managing complex contracts, and delivering enterprise services.
- Strong strategic planning, business problem-solving, and communication skills.
- Results-driven with a deep understanding of financial metrics, profitability management, and customer impact analysis.
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