Director of Delivery and Operations

1 week ago


Auckland, Auckland, New Zealand Planit Full time

We are looking for a highly skilled and experienced leader to join our team as a Director of Delivery and Operations.

About the Position

This role is responsible for overseeing the delivery of services to customers, driving business growth, and ensuring operational success within the territory.

  • Key Responsibilities:
  • Business & Delivery Leadership: Deliver high-quality services to customers, meet contractual commitments, and maintain high customer satisfaction levels.
  • Develop and implement strategies to drive business growth, revenue generation, and financial performance.
  • Manage complex contracts, negotiate rates with customers, and balance competitive pricing with business sustainability.
  • Optimise utilisation rates to enhance profitability while maintaining strong employee engagement and satisfaction.
  • Strengthen client relationships, identify opportunities for retention and growth, and provide exceptional customer service.
Requirements
  • The ideal candidate will have 10+ years of experience in business management, preferably within enterprise technology or professional services.
  • Proven track record of driving business development, managing complex contracts, and delivering enterprise services.
  • Strong strategic planning, business problem-solving, and communication skills.
  • Results-driven with a deep understanding of financial metrics, profitability management, and customer impact analysis.


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