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Luxury Concierge Lead

1 week ago

Auckland, Auckland, New Zealand Cpghotels Full time

Company Overview

Pullman Auckland

A leader in the hospitality industry, Pullman Auckland offers a unique experience to its guests. With a focus on delivering exceptional service and creating memorable experiences, our team is passionate about making every stay truly unforgettable.

About the Role

We are seeking a talented and experienced concierge to join our team as a luxury concierge lead. In this role, you will be responsible for supervising shift operations across the concierge desk area, facilitating guest arrivals and departures, and sharing local knowledge to drive loyalty and upsell hotel facilities.

Key Responsibilities
  • Supervise shift operations across the concierge desk area
  • Facilitate guest arrivals and departures
  • Share local knowledge to drive loyalty and upsell hotel facilities
  • Liaise with all departments to ensure seamless communication
Qualifications

To be successful in this role, you must possess:

  • An outgoing personality with genuine passion for hospitality and customer service
  • Flexibility to work a variety of shifts, including weekends and late nights
  • A high level of quality and presentation, with a desire to progress in hospitality
  • The ability to manage multiple tasks at any given time
Benefits

Pullman Auckland offers a range of exciting benefits to support your career development and well-being:

  • Access to our Accor Academy for training and development
  • Flexible working arrangements to ensure a work-life balance
  • Incredible employee benefits, including discounted food and beverage, accommodation, and travel opportunities
  • A supportive team environment that values diversity and inclusion