Business Operations Manager
7 days ago
At Summerset, our mission is to bring villages to life by providing exceptional care and services to our residents. We strive to be a leader in the industry, offering a journey of growth and opportunity for our team members.
We value teamwork, innovation, and customer satisfaction, and we're committed to making a positive impact on the lives of our residents.
Job DescriptionAs the Business Manager at our Kenepuru Village, you will be responsible for overseeing the overall business management of services. Your primary focus will be on key performance metrics for care, including occupancy, profitability, customer satisfaction, and quality service delivery.
Your responsibilities will include:
- Driving revenue targets for care and service packages while optimizing waitlists and minimizing vacancy periods
- Taking responsibility for all administrative tasks related to admissions and discharges
- Managing sales enquiries and analytics for potential sales opportunities or risks
- Ensuring compliance with quality and risk requirements, as well as implementing policy changes or systems
- Supporting the Care Centre Manager and Village Manager to ensure the right resources are available to deliver clinical leadership
- Managing workforce resourcing and planning leave liability
To succeed in this role, you will need:
- 3-5 years of experience managing contracts or business operations
- The ability to work with data and produce meaningful insights and analysis
- Strong verbal and written communication skills, with confidence in presenting and facilitating discussions
- An ongoing service improvement focus and mindset, as well as excellent customer service skills
- Experience with Microsoft Word, Excel, and PowerPoint
- Tech savvy and able to work with multiple systems to gain insights and data to implement improvements
- A relevant tertiary qualification
As a valued member of our team, you can expect:
- An enthusiastic and supportive team environment
- Health cover (if applicable), social sporting teams, meal allowances, clothing allocation, and discounts at various suppliers
- Career progression and support for those looking to develop their skills further in the aged care industry
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