Customer Service Administrator Role

3 days ago


Nelson, Nelson, New Zealand FundTap Full time
About FundTap

FundTap is a rapidly growing Fintech business operating across New Zealand and Australia. Our mission is to empower small businesses by unlocking $1 billion in growth through our innovative invoice finance platform.

We strive to create a fun, effective work environment that encourages personal and professional growth. If you're driven by people and relationships, efficient in your work, and passionate about continuous improvement, we'd love to hear from you.

Job Description
  • Key Responsibilities:
  • Provide exceptional customer service via email and phone, addressing inquiries and resolving issues efficiently.
  • Guide new customers through the onboarding process, ensuring they understand how to use our products/services effectively.
  • Review client accounts and process funding transactions, maintaining accuracy and compliance with company policies.

What We Offer

  • A dynamic and supportive team environment
  • Opportunities for training and growth from international experts
  • A flexible work arrangement with a blend of in-office and remote work
  • A remuneration package that rewards results


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