Technical Service Delivery Manager
7 days ago
At John Holland, our purpose is simple – we transform lives with everything we do. We're a leading infrastructure provider that's been transforming communities for over 140 years. Our people are at the heart of what we do, and we're proud to have a diverse and inclusive workplace.
The OpportunityWe're looking for an IT Support Technician to join our IT team in Auckland. In this role, you'll be responsible for providing Level 1 and 2 support to John Holland employees, from the initial logging to resolution stage of incidents and requests.
Key Responsibilities:- Provide service desk support to the business
- Investigation, monitoring and resolution of incidents and requests
- Triage and troubleshooting requests before escalating support tickets to IT technical teams
- Maintain base knowledge of all JHG, IT systems and applications
- Distribute and Reassign IT assets as required
Requirements:
- Previous experience in an IT customer support role
- Exposure to support/ticketing systems like Service Now (or similar)
- IT/Computing qualification
- Excellent computer proficiency and working knowledge of MS 365 suite
- Skilled in document and record management processes and procedures
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