Technical Service Delivery Manager

7 days ago


Auckland, Auckland, New Zealand John Holland Pty Ltd Full time
About Us

At John Holland, our purpose is simple – we transform lives with everything we do. We're a leading infrastructure provider that's been transforming communities for over 140 years. Our people are at the heart of what we do, and we're proud to have a diverse and inclusive workplace.

The Opportunity

We're looking for an IT Support Technician to join our IT team in Auckland. In this role, you'll be responsible for providing Level 1 and 2 support to John Holland employees, from the initial logging to resolution stage of incidents and requests.

Key Responsibilities:
  • Provide service desk support to the business
  • Investigation, monitoring and resolution of incidents and requests
  • Triage and troubleshooting requests before escalating support tickets to IT technical teams
  • Maintain base knowledge of all JHG, IT systems and applications
  • Distribute and Reassign IT assets as required

Requirements:

  • Previous experience in an IT customer support role
  • Exposure to support/ticketing systems like Service Now (or similar)
  • IT/Computing qualification
  • Excellent computer proficiency and working knowledge of MS 365 suite
  • Skilled in document and record management processes and procedures


  • Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time

    Key Skills and QualificationsTo succeed in this role, candidates should possess the following skills and qualifications:Bachelor of Science degree, with Tribology-related studies being highly regardedMinimum 5 years' experience in chemical laboratory analysis, product development, and heavy engineering or marine industry-related rolesExperience with product...

  • Technical Advisor

    1 day ago


    Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Technical Recruitment Solutions LtdRecruitment Consultant at Technical Recruitment SolutionsThe Client: Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and related...

  • Technical Advisor

    2 days ago


    Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Technical Recruitment Solutions LtdRecruitment Consultant at Technical Recruitment SolutionsThe Client: Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and related...

  • Technical Advisor

    18 hours ago


    Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Technical Recruitment Solutions Ltd Recruitment Consultant at Technical Recruitment Solutions The Client : Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and...


  • Auckland, Auckland, New Zealand Gentrack Full time

    The CompanyGentrack is a publicly listed software company providing leading utilities across the world with innovative cleantech solutions.The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are...


  • Auckland, Auckland, New Zealand Gentrack Full time

    The CompanyGentrack is a publicly listed software company that provides leading utilities across the world with innovative cleantech solutions.The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we...


  • Auckland, Auckland, New Zealand Tribe Group Full time

    Are you a Service Delivery Manager looking for a new challenge? Do you have experience in the customer service and contact centre industry? If so, we want to hear from you!We are seeking a skilled Service Delivery Manager to join our team at Tribe Group. In this role, you will be responsible for managing the delivery of our recruitment services to our...


  • Auckland, Auckland, New Zealand Auckland One Rail Full time

    About the Service Delivery Manager RoleAuckland One Rail is seeking a highly skilled Service Delivery Manager to join our team at the Rail Management Centre (RMC). The successful candidate will play a critical role in ensuring smooth service delivery across the Auckland Rail Network.About the Role:As a Service Delivery Manager, you will be responsible for...


  • Auckland, Auckland, New Zealand Datacom Full time

    About the RoleThis is a key, strategic role within Datacom, tasked with driving growth, innovation, and commercial success for a market-facing proposition. A willingness to work collaboratively with our internal teams, clients, and understanding client customers is essential.Key ResponsibilitiesDefine and execute the capability plan to create a culture of...


  • Auckland, Auckland, New Zealand Construction And Technical Recruitment Full time

    About the RoleWe are seeking an experienced Senior Quantity Surveyor to join our client's team. As a key member of the contract management team, you will be responsible for ensuring the successful delivery of construction projects.Key ResponsibilitiesProcess claims, variations, and invoicesManage projects from start to finishCoordinate with design and...


  • Auckland, Auckland, New Zealand Vulcan Full time

    Required Skills and QualificationsTo succeed in this role, you'll need strong problem-solving skills, a passion for technology, and proven experience in a Service Desk environment. You should be familiar with Windows OS, macOS, Office 365 Suite, cloud technologies, PowerShell, and other industry-leading tools. Strong communication and customer service...


  • Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time

    We are seeking a highly motivated and experienced Technical Advisor to join our team at Technical Recruitment Solutions Ltd. As a key member of the team, you will be responsible for:Conducting lubricant surveys to match products to applicationsPerforming white oil QC checks on incoming batchesAssisting the sales team and customers with technical enquiriesThe...


  • Auckland, Auckland, New Zealand GenTrack Full time

    About GentrackGentrack is a leading provider of innovative cleantech solutions to the utilities sector. We empower our customers to drive sustainability and efficiency in their operations. Our team is passionate about making a positive impact on the planet.As a Service Delivery Manager at Gentrack, you will be responsible for overseeing a portfolio of...


  • Auckland, Auckland, New Zealand It360 Full time

    About UsiT360 is a growing business with a long history of serving the Auckland community with IT services since 1994. We continue to pursue relevance by transforming and investing in the future for what businesses need to make them more productive.We are experts in the field of tech, including AI and automation, leveraging our breadth of technology...


  • Auckland, Auckland, New Zealand Australian Nuclear Science & Technology Organisation Full time

    About the RoleThis is an exciting opportunity for a Senior Project Engineer/Manager to join the AD&I business unit at ANSTO. You will be responsible for delivering project-managed and technically sound engineering services, leading multiple large projects, and utilising your judgement and technical experience to undertake technically challenging development...


  • Auckland, Auckland, New Zealand Auckland Council Full time

    Job OverviewWe are seeking a skilled Technical Event Delivery Professional to join our team. The successful candidate will be responsible for delivering high-quality events across all our venues.The Key Responsibilities of this role include:Coordinating and executing events, including setup and pack-down of technical equipmentCollaborating with experienced...


  • Auckland, Auckland, New Zealand Visa Inc. Full time

    About the RoleWe are seeking an experienced Technical Program Manager to lead our Engineering Team and drive the delivery of high-quality software products and services.As a key member of our team, you will be responsible for building and coaching highly effective and empowered teams to deliver business outcomes for our customers.With a strong understanding...


  • Auckland, Auckland, New Zealand Engeo Nz & Au Full time

    Job OverviewWe are looking for a skilled Help Desk Technician to join our IT team at Engeo NZ & AU. The successful candidate will be responsible for providing technical support and assistance to our employees across multiple locations.Key ResponsibilitiesProvide technical support and assistance to employees via phone, email, or in-person.Troubleshoot and...


  • Auckland, Auckland, New Zealand Datacom Full time

    About UsDatacom is one of Australia and New Zealand's largest suppliers of IT professional services. Our company culture values teamwork, innovation, and continuous learning. We offer a range of benefits to support your personal and professional growth, including social events, chill-out spaces, remote working, flexible hours, and professional development...

  • Delivery Manager

    5 hours ago


    Auckland, Auckland, New Zealand Fnz Full time

    The Delivery Manager leads all aspects of assigned delivery projects within one of FNZ's Solution Centres and actively drives projects to deliver to agreed time and quality commitments.The role requires an uncompromising focus on delivering to project milestones and the ability to motivate teams to achieve those milestones.The Delivery Manager has...