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IT Service Delivery Expert

2 weeks ago

Auckland, Auckland, New Zealand Engeo Nz & Au Full time

Job Overview

We are looking for a skilled Help Desk Technician to join our IT team at Engeo NZ & AU. The successful candidate will be responsible for providing technical support and assistance to our employees across multiple locations.

Key Responsibilities

  1. Provide technical support and assistance to employees via phone, email, or in-person.
  2. Troubleshoot and resolve computer, printer, software, hardware, and network-related issues.
  3. Set up new hardware and computers for new hires and perform routine maintenance tasks.
  4. Develop and implement procedures to improve efficiency and productivity within the IT department.
  5. Collaborate with other teams to resolve technical issues and improve overall service delivery.

About Our Team

Our IT team is dedicated to providing exceptional support and service to our employees. We are a dynamic and supportive team that values teamwork, communication, and continuous learning.

Requirements

  • Experience working in an IT support capacity, ideally in a professional setting with multiple locations.
  • Strong technical skills and knowledge of computer systems, networks, and software.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks accordingly.