Retail Team Leader

4 days ago


Auckland, Auckland, New Zealand Haines Attract For The Salvation Army Full time

**Family Stores Overview**

We operate over 130 Family Stores nationwide, offering a wide range of quality donated goods across various product categories. Each store provides a unique shopping experience due to the diverse range of products and constant change in inventory.

As a dynamic and fast-paced environment, our stores offer opportunities for growth and development, allowing team members to acquire new skills and take on additional responsibilities.

About the Team Leader Role

The Team Leader plays a critical role in ensuring the success of our stores. Key responsibilities include leading a motivated team, training staff, and maintaining operational efficiency. The role also involves working closely with the area manager to support the implementation of strategic directives.

Key Responsibilities

  1. Lead staff and volunteers effectively, fostering a positive team culture that provides excellent customer and donor experiences.
  2. Model and perform tasks within all operational functions, providing training opportunities and support to the team.
  3. Ensure donation processing, pricing, and merchandising operations align with national standards.
  4. Maintain a well-presented store environment, providing a comfortable and safe space for staff, customers, and donors.
  5. Conduct regular team meetings to discuss store goals, performance, and feedback.
  6. Comply with policies and standard operating procedures, including health and safety, HR, and audit requirements.
  7. Complete day-to-day business, financial, and administrative tasks accurately.

Person Specification

  • A commitment to quality and exceptional customer and donor service.
  • A collaborative, positive, and hands-on leadership style with the ability to support staff.
  • Ability to motivate and direct a team to achieve goals with clear communication, energy, and enthusiasm.
  • Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets.
  • Physically fit and capable of regular lifting, as this is a daily part of the role.
  • Confident in using retail and communications technology, such as point of sale software and tablets.
  • An ethical approach to work in a respectful, honest, and transparent way to build trust across the family stores, upholding the values of The Salvation Army.
  • Comfortable working within set procedures but able to apply sound judgement when initiative is required.
  • The right to work in New Zealand.

Our Offer

  • An additional week of TSA leave annually.

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