Customer Service Team Lead

5 days ago


Auckland, Auckland, New Zealand beBee Careers Full time

We are seeking a driven and experienced leader to lead our customer service function based at our site. This is a key leadership position where you will play a pivotal role in strengthening customer relationships, driving continuous improvement, and ensuring exceptional service delivery.

Key Responsibilities:

  • Lead and mentor a team of Customer Service Representatives
  • Act as the key contact for customer queries, feedback, and escalations
  • Drive improvements in service delivery, efficiency, and customer satisfaction
  • Manage reporting, claims, returns, and delivery tracking processes
  • Collaborate closely with operations, logistics, and transport teams for seamless service


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