Customer Service Team Lead

1 week ago


Auckland, Auckland, New Zealand B&M Retail Limited Full time
Company Overview:
We are a UK-based retailer with ongoing expansion plans, seeking a Customer Service Manager to join our team in Bishop Auckland. Our company culture emphasizes on-the-job training, internal development, and career progression opportunities.

Job Description:
This is a full-time role as part of a new store opening, requiring flexibility with working patterns. The successful candidate will be responsible for the cash office and checkout area, ensuring exceptional customer service standards are met.

Key Responsibilities:
• Drive a team to deliver personable, polite, and prompt service in the checkout area
• Act as a role model displaying excellent customer service
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance with company stock control procedures within designated timelines
• Maintain the security of company property, cash, and stock at all times

Requirements:
The ideal candidate will possess experience managing a small team in a fast-paced retail environment, strong numerical and problem-solving skills, and a flexible approach with a 'can-do' attitude.

Benefits:
We offer great benefits, including discounts in our stores and additional discounts through our colleague portal for various retailers and industries.

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