Customer Engagement and Sales Professional

4 days ago


Nelson, Nelson, New Zealand Daisy Group Full time

Key Responsibilities

  1. Increase product penetration across the existing business base of customers via a high level of product knowledge across the Daisy product portfolio.
  2. Establish customers' needs for new/additional products and services through effective questioning and engage with the appropriate specialist resource from within the Daisy team if necessary.
  3. Resign and retain customers, managing opportunities based on CEDs and risk as well as reactive ops and transfer requests.
  4. Determine whether to transact over the phone or if a Field Account Manager should visit a customer for bigger opportunities.
  5. Bring new customers into Daisy from customer referrals or your own network.
  6. Maintain product knowledge to identify opportunities to improve customers' effectiveness, efficiency, and reduce operating costs.
  7. Identify customer issues, establish root causes, and propose remedies to resolve them.
  8. Work closely with support and specialist teams to provide a high level of service and recommendations for your customer base.
  9. Move between teams to support different business needs, ensuring consistent delivery of exceptional service.
  10. Attempt to resolve common customer issues 'live' on first call.
  11. Raise cases with customer service for unresolved issues, ensuring all relevant details are provided within DC.
  12. Communicate with customers regarding the resolution of their cases.
  13. Contact customers with resolved cases to ensure their expectations have been met.
  14. Flag at-risk customers to your manager if issues cannot be resolved, agreeing on the most appropriate course of action.


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