Snowsports Industry Coordinator
6 days ago
About Us
NZ Ski Limited is a leading provider of ski field experiences in New Zealand, with a strong focus on customer service and environmental sustainability.
Job Description:
We are seeking a highly organized and communicative Schools & Groups Coordinator to join our team at Coronet Peak, The Remarkables or Mt Hutt. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our products and services to school groups visiting our ski fields.
Your Key Responsibilities:
- Process bookings for school groups from initial enquiry to billing and delivery of our products.
- Build strong relationships with our existing and new group guests, ensuring excellent end-to-end experiences.
- Manage databases and account information, ensuring timely and accurate processing of requests.
- Collaborate with inter-departmental teams to provide exceptional customer service.
Requirements:
- At least 2 years front-line customer service experience with a proven commitment to guest service.
- Previous experience processing and managing client bookings on a large scale.
- Ability to follow procedures and absorb large quantities of information.
- Interest in learning about ski industry products and pricing (full training will be provided).
- Calm under pressure with the ability to adapt to quickly changing situations.
About You:
You have a passion for delivering exceptional customer experiences and possess excellent communication and organizational skills. You are comfortable working in a fast-paced environment and are able to maintain accuracy and attention to detail even in challenging situations.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive compensation package including uniform, meal discounts, and transport benefits.
- Professional development opportunities including free ski lessons and social activities.
- The chance to work with a diverse and inclusive team that values your unique perspective and contribution.
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