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Customer Experience Ambassador

2 weeks ago

Nelson, Nelson, New Zealand The Warehouse Group Full time
About Us

The Warehouse Group is a leading retailer in New Zealand, offering a wide range of technology and appliances through our Noel Leeming brand. As part of our team, you'll be part of a fast-paced and innovative culture that values excellent customer service.

Job Description

We're looking for a skilled Customer Service Representative to join our team. As a key member of our sales floor, you'll be responsible for delivering exceptional customer experiences, answering questions, and resolving issues in a timely and professional manner.

Your primary focus will be on creating a memorable experience for our customers, ensuring they receive the best possible service. You'll work closely with your colleagues to achieve this goal, sharing knowledge and expertise to drive sales and customer satisfaction.

  • Main Responsibilities:
  • Provide outstanding customer service, responding to inquiries and resolving issues promptly.
  • Work collaboratively with colleagues to achieve sales targets and customer satisfaction goals.
  • Participate in ongoing training and development to stay up-to-date on products and services.
  • Maintain a high level of product knowledge, including technical specifications and features.