Client Service Coordinator

7 days ago


Christchurch, Canterbury, New Zealand Rentokil Pest Control South Africa Full time

About Our Team

We are a friendly and supportive team at Rentokil Initial, driven by a passion to help protect people, enhance lives, and preserve our planet.

We hold strong to our values of Service, Relationships, and Teamwork, and we are looking for someone who shares these values to join our team.

Key Responsibilities

  • Lead and manage the local service team to deliver exceptional hygiene services to clients.
  • Ensure adherence to health and safety standards across all operations and locations.
  • Develop and implement service strategies that enhance customer satisfaction and operational efficiency.
  • Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries.
  • Conduct regular training and development sessions for team members to uphold high service standards.
  • Coordinate with other departments to ensure seamless service delivery and resource allocation.
  • Implement the regional annual operational plan.
  • Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean.

Requirements

  • Minimum of 2 years experience in a management role, ideally within a service or operations environment.
  • Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
  • Strong communication skills and commercial experience.
  • Able to lead by example and set a high standard of customer service.
  • Comfortable engaging directly with the service team and clients.
  • Strong organizational and time management skills to balance leadership and operational duties.
  • Excellent conflict resolution skills with a high level of empathy.
  • Full New Zealand driver's license with a clean driving record.
  • Clean criminal record.


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