Senior Claims Advisor

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time

**Company Overview:**

We're a government agency committed to ensuring New Zealand is the best place in the world to be a child. Our team works tirelessly to promote the wellbeing of children and young people who have experienced abuse while in care.

We value our relationships with hapū, iwi, and Māori organisations, and we strive to provide culturally responsive support to those in need.

About the Role
  • The purpose of this role is to assess and respond to claims related to children and young people who have experienced abuse whilst in the care of Oranga Tamariki.
  • A key responsibility is to ensure the support is child-centric, promoting the wellbeing of children and reflecting their views in all claims activities.

This involves a considered and calm approach during conversations about difficult experiences. The role requires expert knowledge and guidance to inform assessments and strong advocacy on behalf of individuals in promoting their needs to enable the delivery of a suite of responses.

This role is central to ensuring a kind and caring response that supports a journey of healing in addressing the impacts of abuse.

Key Requirements
  • Excellent communication skills, with the ability to translate complex information and ideas into a language that can be understood by a wide range of people.
  • A passion and commitment for engaging with and advocating for children and young people.
  • Ability to engage with children and young people as well as their family/whānau and wider family networks.
  • Understanding and appreciation of cross-cultural issues and concerns, particularly knowledge of tikanga Māori and Pacific peoples' culture.


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