Senior Product Development Manager

3 days ago


Auckland, Auckland, New Zealand SkyCity Entertainment Group Full time
Digital Transformation Opportunity

SkyCity Entertainment Group is seeking a Senior Product Manager to drive the development and implementation of our digital customer experience platforms.

This role will focus on enhancing key digital products, including Engage Platform (Light & Wonder), Loyalty Applications & Systems, Mobile App Experiences, and Omnichannel Customer Experience.

The ideal candidate will have a proven track record in digital product management, vendor-supplied software solutions, and third-party system integrations.

  • Main Objectives:
  • Develop and implement a digital customer experience strategy that aligns with business and CX objectives.
  • Manage a multi-year product roadmap, balancing scalability, innovation, and continuous improvement.
  • Own the end-to-end lifecycle of key customer-facing digital platforms, driving product vision, prioritisation, and execution.
  • Collaborate cross-functionally with ICT, marketing, gaming, and customer teams to deliver a seamless omnichannel experience.
About the Position
  • Proven experience as a Senior Product Manager or Senior Product Owner in digital customer experience, loyalty, or omnichannel platforms.
  • Strong background in vendor-supplied software solutions and third-party system integrations.
  • Expertise in Agile product management, including backlog prioritisation and release planning.
  • Exceptional stakeholder management skills, with the ability to align business, technical, and customer needs.


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