Senior Product Manager

3 days ago

Auckland, Auckland, New Zealand SkyCity Entertainment Group Full time

Are you ready to lead digital transformation and shape the future of customer engagement? We're looking for a strategic and customer-focused Senior Product Manager to drive the strategy, development, and continuous improvement of our digital customer experience platforms.

Reporting to the Head of Digital Portfolio & Strategy, you'll own and enhance key digital products, including:

  • Engage Platform (Light & Wonder)
  • Loyalty Applications & Systems
  • Mobile App Experiences
  • Omnichannel Customer Experience

This is an exciting opportunity to create seamless, engaging digital experiences that enhance customer satisfaction, drive loyalty, and align with our broader digital transformation vision.

Mō te Tūranga | About the Role
  • Define and execute the digital customer experience strategy, ensuring alignment with business and CX objectives.
  • Develop and manage a multi-year product roadmap, balancing scalability, innovation, and continuous improvement.
  • Own the end-to-end lifecycle of key customer-facing digital platforms, driving product vision, prioritisation, and execution.
  • Collaborate cross-functionally with ICT, marketing, gaming, and customer teams to deliver a seamless omnichannel experience.
  • Manage vendor partnerships, ensuring product roadmaps align with business needs and contract commitments.
  • Use customer insights, analytics, and feedback to drive data-informed decision-making and iterative improvements.
  • Oversee risk management and compliance, ensuring regulatory standards and security requirements are met.
Mōu | About You
  • Proven experience as a Senior Product Manager or Senior Product Owner in digital customer experience, loyalty, or omnichannel platforms.
  • Strong background in vendor-supplied software solutions and third-party system integrations.
  • Expertise in Agile product management, including backlog prioritisation and release planning.
  • Exceptional stakeholder management skills, with the ability to align business, technical, and customer needs.
  • Experience working with customer insights, engagement metrics, and analytics to inform product decisions.
  • Familiarity with mobile applications, digital transformation, and customer engagement tools.
  • A strategic thinker who can also execute and drive tangible outcomes in a fast-paced environment.
Ngā painga | Benefits

This role is more than just a job - it's a chance to lead a critical digital transformation that will redefine our customer experience. As the Senior Product Manager - Digital Customer Experience, you'll be instrumental in shaping the future of digital engagement across our business.

  • Join a collaborative, high-performing team that values innovation, inclusion, and excellence.
  • Work on strategic, high-impact projects that directly enhance customer engagement and business growth.
  • Gain career development opportunities in an organisation committed to your success.
  • Enjoy subsidised meals, discounted parking, and dry-cleaning services.

If you're a customer-obsessed product leader looking for your next challenge, apply online today and help us redefine digital customer engagement.

At SkyCity, our career opportunities are as diverse as our workforce.

We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

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