Strategic Engineering Operations Lead

6 days ago


Auckland, Auckland, New Zealand Xero Full time

Our Mission at Xero

We empower small businesses to succeed by automating routine tasks, providing actionable insights, and connecting them with the right data, advisors, and apps. As a Technical Program Manager, you will play a critical role in bringing our most complex endeavors to life.

How You'll Make an Impact

You will work closely with Product and Engineering Leaders to develop cross-divisional plans, ensuring clear priorities, sequencing, and collaboration among teams. Your expertise will help mitigate risks, manage issues, and enable teams to deliver quality products to customers effectively.

Your Key Responsibilities

Facilitate delivery of key product engineering initiatives, coordinating between multiple divisions or portfolios. Form strong relationships with leaders involved in each initiative, including team leads, product managers, engineering managers, heads of product/engineering, and GMs of product and engineering.

Maintain visibility of cross-divisional work, ensuring everyone understands their responsibilities and deadlines. Coordinate dependencies to minimize blockages, and provide regular status reports to stakeholders.

Partner with leaders across engineering, product management, and design to deeply understand technical designs and architectures. Apply your technical knowledge to support teams in understanding the entire technology system and proactively identify technical risks.

Escalate issues promptly to the appropriate personnel, organizing and leading 'scrum of scrum' style sessions to resolve concerns quickly.

What Success Looks Like

Divisions have a shared understanding of the cross-team plan, including priorities, work sequencing, and collaboration. Risks and issues are actively managed, with the right people connected to resolve concerns quickly.

Product and Technology teams are well-supported, with clear plans and minimal blockages, enabling them to deliver quality products efficiently.

Product Leaders are aware of the state of key initiatives and contribute to blocker removal as needed.



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