Technical Support Team Lead
1 week ago
We are seeking a highly skilled and experienced leader to join our team as a Technical Support Team Lead.
This is a fixed-term contract role that will cover maternity leave, but we are a growing company with a range of potential future opportunities.
As a Technical Support Team Lead, you will be responsible for leading and developing a high-performing team that delivers top-tier technical support to our customers, channel partners, and internal teams across the globe.
You will foster a culture of collaboration and continuous learning, developing and motivating your team to achieve resilient and sustainable outcomes.
- Lead and develop a team, fostering a high-performing, engaged team culture.
- Oversee daily operations of a 24-hour global technical support team to ensure outstanding customer experiences.
- Monitor and improve service delivery, driving efficiency, accountability, and continuous improvement.
- Provide coaching and mentorship to develop the team's skills and career pathways.
- Collaborate across internal teams to ensure seamless problem resolution and knowledge sharing.
- Implement and uphold best practices for customer interaction and issue resolution.
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Technical Support Team Lead
1 week ago
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Technical Support Team Lead
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People Leader Technical Support
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Hamilton, Waikato, New Zealand Gallagher Group Limited Full timeThank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.People Leader Technical Support - Fixed TermOur purpose at Gallagher is 'Protect what matters most' and we live it every day, whether that's protecting the...