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Network Operations Manager

1 week ago

Auckland, Auckland, New Zealand Assurant Full time

About Assurant

Assurant is a community that cares. Our diverse and supportive team culture encourages you to challenge yourself and think creatively. We come from various countries, cultures, and backgrounds but are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

We offer a range of benefits to support your personal and professional growth:

  • Development programs and study grants for higher education

  • Cultural day off to celebrate what's important to you

  • International and Local mentoring programs

  • Diversity panels and employee resource groups

  • Hybrid work model - 3 days onsite, 2 days remote in new modern offices

  • 2 Mental Health recharge days per year

  • Annual health & wellbeing allowance to contribute to your overall wellbeing

  • Volunteering opportunities to give back to a cause that is important to you

  • Enhanced parental leave benefits

About the Role

The Auto Repair Network Manager is responsible for the strategy and delivery of the MBI repair network in New Zealand. You will set up and manage the repair network to ensure efficient, cost-effective, and high-quality customer service standards.

You will work closely with business leaders to understand requirements and validate repair network partner propositions to ensure agreed and expected service levels.

This role has flexibility to work from home up to two days per week and involves travel across New Zealand.

Your Background

  • 5+ years of New Zealand repair network experience

  • Industry knowledge or experience in automotive mechanical repairs

  • Automotive trade certificate

  • Experience managing external vendors or 3PL providers

  • Prior experience of establishing and growing a repair network

  • Industry knowledge of systems and applications used by repair agents

  • Ability to articulate ideas to both technical and non-technical audiences

  • Demonstrated ability to convert insights into strategies and roadmaps

  • An understanding of relevant legislation (e.g., The Fair Trading Act, the Consumer Guarantees Act, and the Privacy Act)