Insurance Claims Coordinator

7 days ago


Auckland, Auckland, New Zealand Medical Assurance Society Full time
About Us

We're a small company where everyone gets to have a big impact. We're Motivated to make a difference, Focused on achieving big things for our Members, and Led by our values of Make a difference, In it together, and Own it, do it.

Job Overview

This role involves Managing the claims process for our Members, Communicating with Members to understand their claims, Assessing claims to determine whether they meet the policy wording, and Making claims payments within your delegated level of authority.

Key Accountabilities
  1. Communicate with Members to ensure that their claims are handled efficiently and effectively
  2. Manage the claims process from start to finish, including assessing claims and making decisions on settlements
  3. Develop and maintain strong relationships with Members, assessors, repairers, and other suppliers
  4. Ensure that all claims are processed promptly and fairly, and that Members receive regular updates on the progress of their claims
Requirements
  • Strong problem-solving ability and understanding of MAS's position in the advice and insurance market
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with Members and other stakeholders
  • Ability to work independently and as part of a team, with a strong focus on customer service
  • Knowledge of General Insurance products and policies
  • Experience in claims handling, negotiation, and dispute resolution
What We Offer

We offer a range of benefits, including Health, Life insurance, and KiwiSaver, as well as opportunities for professional development and career growth. Our team is supportive and inclusive, and we're committed to creating a positive and respectful work environment.



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