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Colleague Services Operations Director

1 week ago

Nelson, Nelson, New Zealand Leeds Building Society Full time

About Us

We're committed to creating a culture and workplace that's representative of the communities we serve. Our business is centered around our people, and we're proud of our Inclusive Employers Gold accreditation.

In this role, you'll have the opportunity to work with a truly purpose-focused culture that's driven by our goal of putting home ownership within reach of more people.

Your Key Responsibilities

  • Drive change and deliver operational excellence in our Colleague Services team
  • Lead and motivate the Colleague Services team to deliver exceptional service and user experiences
  • Develop talent and deliver against service level agreements, legal and regulatory requirements

Your Skills and Qualifications

  • Significant experience of leading and shaping colleague services in a fast-paced environment
  • Strong leadership, coaching, and mentoring skills with a track record of enabling a high-performance team culture
  • Demonstrable experience of implementing continuous improvement initiatives leveraging relevant technology
  • Excellent communication skills with the ability to influence and negotiate with key stakeholders

Why Choose Us

  • We're committed to equal opportunities and diversity
  • We offer a range of benefits, including an annual colleague bonus and hybrid working
  • We're passionate about putting home ownership within reach of more people