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Technical Service Associate
2 weeks ago
We are seeking an experienced professional to fill the position of Customer Support Analyst in our Data Center Power & Control Division. The successful candidate will be responsible for supporting all aspects of customer service, including customer inquiries, internal communications, data entry, project management, process improvement, and working in multiple ERP systems.
Responsibilities:
- Support customers through various channels, including phone, email, and ticketing systems.
- Process customer purchase orders and ensure timely delivery of products.
- Collaborate with the Operations Team to verify inventory levels and resolve any issues that may arise.
Requirements:
- Bachelor's Degree in Business Administration or related field.
- At least 2 years of experience in customer-facing roles.
- Proficiency in Microsoft Office Suite and experience with ERP systems.
- Excellent communication and problem-solving skills.
About Us
Legrand North America, Llc is a leading manufacturer of electrical and digital infrastructure solutions. We are committed to delivering high-quality products and services that meet the needs of our customers.
