Operational Management Lead

4 days ago


Wellington, Wellington, New Zealand Te Papa Full time
Job Overview:
We are seeking an experienced Operational Management Lead to join our Venues team at Te Papa. This is a key leadership role that will drive the success of our operations and ensure we deliver exceptional experiences for our visitors.

About Us:
Te Papa stands proud as an iconic national building housing the treasures of the nation and is a vibrant destination for both national and international visitors. We've partnered with Wellington City Council to operate Takina, Wellington's newest Convention and Exhibition Centre. Our Venues team is world-class, delivering event operations and hospitality across both Te Papa and Takina.

Your Key Responsibilities:
• Lead and develop a high-performing team, ensuring excellent operational standards are consistently delivered
• Work closely with stakeholders to understand their needs and deliver tailored solutions
• Develop and implement continuous process improvements to enhance our services
• Collaborate with cross-functional teams to drive business outcomes
• Foster strong relationships with colleagues, partners, and external clients

Requirements:
• 3-5 years' experience in a people management role, leading, developing, and managing team performance
• Solid leadership and people skills with the ability to develop and maintain effective internal and stakeholder relationships
• Experience in delivering conference and events services to a consistent high standard
• Strong work ethic combined with a high level of professionalism
• Excellent verbal and written communication skills
• Hold a Manager's Certificate (desirable but not essential)
• Demonstrable continuous process improvement skills
• Ability to relate to others and negotiate solutions

What We Offer:
• Competitive salary range: $57,165 - $69,869 p.a. (with opportunity for progression)
• Flexible working arrangements, including a 7-day roster and varied locations across Te Papa and Takina


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