Patient Access Representative

5 days ago


Auckland, Auckland, New Zealand Cooper University Health Care Full time
About the Role:

We are seeking an experienced Patient Service Representative to join our team at Cooper University Health Care. As a key member of our operations team, you will play a critical role in delivering high-quality patient care and ensuring seamless administrative processes.

Key Responsibilities:

  • Provide timely and accurate scheduling and registration services for patients
  • Manage phone calls, messages, and correspondence with patients and healthcare teams
  • Coordinate patient appointments, check-in, and check-out processes
  • Prepare patient charts and information prior to scheduled appointments
  • Activate patient MyChart accounts and facilitate digital remote patient monitoring enrollment
  • Order and ship digital remote monitoring devices and confirm patient receipt
  • Anticipate and resolve problems or issues within scope of responsibility
  • Maintain confidentiality and uphold patient privacy
  • Participate in in-services to enhance knowledge and skills


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