Patient Access Navigator I

1 week ago

Auckland, Auckland, New Zealand Cooper University Health Care Full time

About UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team.
Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols.
We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits program, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short DescriptionPatient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines.
This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.
Patient Navigators thrive in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service-oriented, communicate effectively, and consistently display a professional demeanor.
They deliver an exceptional experience to patients, customers, and physicians who contact the Access Center by facilitating patient access throughout Cooper's provider network.
Education RequirementsHS diploma or equivalent required.
Special RequirementsMust display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for the position.Team player with a genuine interest in resolving customer issues.Must enjoy interacting and working collaboratively in a team environment.Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment.
Ability to learn new things quickly.Must have excellent time management and organizational skills.Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word, and Outlook.Knowledge of EPIC systems is a plus.Must be able to work varied hours/shifts as business needs change and evolve.Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.Bilingual skills are a plus.
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