Travel Experience Manager

1 day ago


Auckland, Auckland, New Zealand Four Points By Sheraton Full time

Avoid Common Pitfalls

In this role, you will need to avoid common pitfalls such as not understanding traveller needs, not being able to handle multiple calls at once, and not being proactive in resolving issues.

Be Successful

To be successful in this role, you should have strong communication skills, relevant experience in a similar position, and working rights in New Zealand. You should be self-motivated, driven and energized in a fast-paced environment.

Key Performance Indicators

  • Excellent customer service ratings.
  • High traveller satisfaction ratings.
  • Ability to handle multiple calls simultaneously.
  • Proactive in resolving issues.

About Our Company Culture

At Four Points by Sheraton, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We value equality, diversity and inclusiveness and offer a range of benefits to our employees.



  • Auckland, Auckland, New Zealand 360edge Travel Ltd Full time

    OverviewAre you looking for a dynamic and rewarding career in a fun and social environment? At 360edge Travel Ltd, we offer job security with a competitive salary package and bonuses.Job DescriptionCombine your passion for travel with a deep understanding of client needs to create unique, enriching holiday experiences.Provide expert recommendations that...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    Ready for Take OffWe are expanding our Corporate Traveller team and we think you should know all about itOur Corporate Travel Managers think outside the box, are self-driven and able to adapt to any emergency or change.This industry is always changing, every day a new rule, a new crisis, new hotels, or destinations.It's challenging and high pressure, but...


  • Auckland, Auckland, New Zealand Helloworld Travel New Zealand Full time

    Company OverviewHelloworld Travel New Zealand is a leading retail travel business in New Zealand, dedicated to providing exceptional customer service and value to its customers.Our mission is to offer unparalleled convenience, industry-leading service, and the best value tailor-made holidays to New Zealanders. With fully branded travel agencies and associate...


  • Auckland, Auckland, New Zealand Helloworld Travel New Zealand Full time

    Helloworld Travel New Zealand is a retail travel business dedicated to providing exceptional customer service and value to its customers.We are seeking an experienced Retail Manager to join our team in Auckland. The successful candidate will be responsible for day-to-day tasks such as customer communication, ensuring customer satisfaction, managing a team,...


  • Auckland, Auckland, New Zealand 360edge Travel Ltd Full time

    Are you looking for a dynamic and rewarding career in a fun and social environment?At 360edge Travel, we are passionate about crafting unforgettable travel experiences for our loyal clientele. As an award-winning travel broker business, we are looking for a Travel Expert to join our dedicated team of six based in Glendowie, Auckland. If you're someone who...


  • Auckland, Auckland, New Zealand 360edge Travel Ltd Full time

    About UsAt 360edge Travel Ltd, we are passionate about crafting unforgettable travel experiences for our loyal clientele. We are an award-winning travel broker business, dedicated to providing exceptional customer service while maintaining the highest industry standards of product knowledge and service delivery.Key ResponsibilitiesWe combine your passion for...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    **Company Overview**  Travel Associates is a leading luxury travel business renowned for delivering exceptional client service. As a Luxury Consultant, you will be part of an esteemed team that crafts unforgettable holidays.  Our luxury stores focus on building genuine connections with clients, rather than mass market strategies. We're seeking...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    About the RoleAs a Global Corporate Travel Strategist at Flight Centre, you will have the opportunity to work closely with our clients to provide tailored corporate travel solutions.The successful candidate will be responsible for providing first-class customer service, building strong relationships with clients, and staying up-to-date with product knowledge...


  • Auckland, Auckland, New Zealand 360edge Travel Ltd Full time

    Role OverviewWe're seeking a skilled and experienced Travel Expert to join our dedicated team at 360edge Travel Ltd. As a key member of our team, you will be responsible for creating personalized travel experiences for our discerning clients.Main ResponsibilitiesCreate customized travel itineraries based on client preferences and needs.Develop and maintain...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    About the JobWe are seeking an Expert Corporate Travel Coordinator to join our team at Flight Centre. As a key member of our corporate travel team, you will be responsible for coordinating corporate travel arrangements and providing exceptional customer service to our clients.The ideal candidate will have previous experience in corporate travel consulting, a...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    Join to apply for the Head of Customer Experience role at Southern Cross Travel Insurance.Southern Cross Travel Insurance (SCTI) is a proud member of the Southern Cross whanau, shining brightly in the market in both New Zealand and Australia.We're incredibly proud to be the market leader and it's an exciting time to join the beating heart of the business and...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    Join to apply for the Head of Customer Experience role at Southern Cross Travel Insurance.Southern Cross Travel Insurance (SCTI) is a proud member of the Southern Cross whānau, shining brightly in the market in both New Zealand and Australia. We're incredibly proud to be the market leader and it's an exciting time to join the beating heart of the business...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    About UsSouthern Cross Travel Insurance is committed to providing our customers with the best possible service. We believe in building strong relationships with our customers and partners, and we strive to deliver exceptional results every time.We are seeking a highly skilled Claims Assessor to join our team in Auckland. As a Claims Assessor, you will be...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group New Zealand Full time

    Job DescriptionWe are looking for experienced Travel Consultants who possess exceptional attention to detail and a true passion for delivering unforgettable client experiences. Our Luxury Travel Consultants will be part of the country's network of Luxury Travel Collection agents, connecting them to the world's best luxury travel advisors, suppliers, and...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group New Zealand Full time

    Salary and BenefitsOur Luxury Travel Consultants receive a base salary (retainer) and unlimited incentives, ensuring uncapped earnings potential. Additionally, they enjoy quality time with clients, flexible remote or hybrid workplaces, and access to exclusive industry events, rewards, and experiences. As part of the Flight Centre Travel Group, consultants...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    Flight Centre Travel Group is dedicated to giving people the opportunity to experience something amazing – travel. Our purpose is to 'open up the world' for those who want to see.About The RoleDevelop and empower leaders of today and tomorrow by building their leadership capability.Craft and deliver impactful learning experiences that inspire and elevate...


  • Auckland, Auckland, New Zealand Studentuniverse Full time

    Corporate Travel ManagerJob no: 525072Brand: Corporate TravellerWork type: Full time, HybridLocation: Auckland, Central, New ZealandCategories: Leisure Travel & Retail, Corporate & Group TravelWe are expanding our Corporate Traveller team and we think you should know all about itOur Corporate Travel Managers think outside the box, are self-driven and able to...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    **Shaping the Future of Luxury Travel**  We're seeking ambitious consultants to join our journey in delivering extraordinary holidays. As a Luxury Consultant at Travel Associates, you will work alongside New Zealand's most respected luxury advisors and connect with top suppliers and industry partners.  Our luxury stores focus on building authentic...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    Join Southern Cross Travel Insurance, the market leader in both New Zealand and Australia, as we embark on an exciting journey to elevate our customer experience. We're seeking a skilled Customer Experience Strategist to shape and execute our customer experience strategy, ensuring every touchpoint across the customer journey is optimised to deliver...


  • Auckland, Auckland, New Zealand Studentuniverse Full time

    About Our TeamAt Corporate Traveller, we pride ourselves on providing exceptional service to our clients. As a Travel Industry Manager, you will be part of a dynamic team that is passionate about delivering innovative solutions to complex problems.Key ResponsibilitiesLead the development and implementation of new business initiatives.Collaborate with...