Digital Transformation Consultant

5 days ago


Gisborne, Gisborne, New Zealand Quantum Metric, Inc. Full time

Company Overview

">We are a leading Continuous Product Design company that helps organizations put customers at the heart of everything they do.
We provide a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.

Salary & Benefits

">We offer competitive compensation and benefits package, including medical, dental, vision insurance, FSA, DCFSA, and HSA accounts, employee assistance programs, telehealth options, voluntary life & AD&D, STD, LTD, critical illness and accident insurance, healthy rewards – discount programs, discounts on pet insurance, 401k with employer match, and options/equity.

Job Description

">As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals. Key responsibilities include adapting quickly to changing priorities, architecting client success plans, developing custom JavaScript functions to capture data analytics and satisfy complex use cases, configuring alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms, and managing multiple projects simultaneously while ensuring timely delivery.

Required Skills & Qualifications

">Past experience developing, implementing, or managing digital solutions is required. Experience in professional services, customer success, sales engineering, solutions consulting, or other client-facing roles is preferred. Strong project management skills, proficiency in JavaScript development, hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf, and expert knowledge of browser developer tools are also essential. Excellent verbal and written communication skills, presentation skills, and ability to connect with diverse audiences are necessary for success in this role.

Bonus Eligibility

">Bonus eligible.

About Quantum Metric

">Quantum Metric is an E-Verify employer and we value diversity and inclusion in our workplace. We believe that every individual deserves respect and opportunities to grow and develop their skills.

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