Retail Operations Manager

5 days ago


Wellington, Wellington, New Zealand Mitre 10 (New Zealand) Limited Full time
Key Responsibilities

We are seeking a highly skilled Retail Operations Manager to oversee the smooth operation of our front-end department. The ideal candidate will have previous experience in a retail or customer service supervisory role, with strong leadership skills and the ability to motivate and coach team members.

The Retail Operations Manager will be responsible for supervising and supporting front-end staff, ensuring efficient and accurate cashier operations, coordinating staff scheduling, and handling general administrative tasks. They will also provide training and guidance to front-end staff on customer service standards, company policies, and procedures.

  • Supervise and support front-end staff, including cashiers and customer service associates.
  • Ensure efficient and accurate cashier operations, including cash handling, transaction processing, and customer inquiries.
  • Coordinate staff scheduling and manage employee rostering to ensure adequate coverage during peak hours and weekends.


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