Retail Operations Manager
5 days ago
About The Company
Briscoe Group is an Equal Opportunity Employer, a partner of First Foundation and a proud supporter of Cure Kids. We value our people and helping them grow, so joining us will give you plenty of opportunities to grow and develop, personally and professionally.
What will you be doing?
- People Management and Training: Assist with managing the shop floor and web, provide coaching and feedback, induct and train new team members, and support ongoing team development.
- Customer Service: Achieve high standards of customer service using the sales & service program and collaborate with fulfilment teams to enhance service delivery.
- Sales and Order Dispatch: Exceed store and web sales targets, manage the web fulfilment process, and ensure timely order dispatch.
- Promotions and Merchandising: Manage promotional items, maintain merchandising standards, and ensure stock integrity and availability.
- Compliance & Workforce planning: Ensure we're always in line with company policies, manage rosters, and ensure our team are flexible and ready for anything.
- Loss Prevention and Health and Safety: Implement loss prevention initiatives, champion workplace safety, and build a positive health and safety culture within the store.
What will you need to bring to this role?
- Supervisory or management experience, ideally in a big-box retail setting.
- Prior experience managing people.
- Excellent organisational and multitasking abilities to manage various responsibilities effectively.
- Ability to identify issues and implement effective solutions promptly.
- Strong verbal and written communication skills for effective team and customer interactions.
- Keen eye for detail.
- Ability to self-motivate, set and achieve goals.
- Flexibility to work rostered shifts including weekends.
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