Business Analysis Expert for Dispute Migration

3 days ago


Auckland, Auckland, New Zealand Visa Inc. Full time
Dispute Transformation Sr. Business Analyst Job Description

We are looking for an experienced Business Analyst to lead the transformation of our dispute management system using Pega.

About the Role:

  • Develop and implement business user stories to support the migration of the dispute management system.
  • Manage change and communicate effectively with stakeholders throughout the project lifecycle.
  • Collaborate with technical teams to ensure successful system integration and testing.
  • Provide ongoing support and troubleshooting during the migration process.

Responsibilities:

  1. Business Requirements Gathering:
  • Collaborate with stakeholders to gather and document detailed business requirements.
  • Translate business requirements into clear, concise, and comprehensive user stories and acceptance criteria.
Change Management Planning:
  • Develop and execute change management plans to support the migration of the dispute management system.
  • Identify potential risks and resistance associated with the migration and develop mitigation strategies.
System Migration:
  • Assist in the planning and execution of the migration project, ensuring timelines and deliverables are met.
  • Coordinate with Pega developers and other technical teams to ensure successful system integration.
Stakeholder Management:
  • Engage with business units to understand their needs and expectations from the new system.
  • Facilitate workshops and meetings to gather input and feedback from stakeholders.


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