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Sustainable Industry Solutions Expert

1 week ago

Auckland, Auckland, New Zealand Artesia General Hospital Full time

**Company Overview:**

ZTR Control Systems has been a pioneer in the Rail Industry for nearly 40 years, designing and developing products that minimize environmental impact.

We take pride in our commitment to a sustainable future, recognizing the crucial role we play in preparing tomorrow's world today.

What We Do:

  • We support customers in their quest for environmentally friendly solutions.
  • We strive to understand customer needs and provide innovative, reliable answers.
  • We are driven by data and results, seeking to exceed expectations at every turn.

Key Responsibilities:

  1. Create strong relationships with stakeholders, fostering collaboration and trust.
  2. Serve as a voice of the customer and an advocate for the company, driving product adoption and strategic planning.
  3. Analyze metrics to build success plans, optimize business practices, and ensure exceptional customer satisfaction.
  4. Oversee end-to-end onboarding and sales interactions, including post-sales, cross-sales, and upsales.
  5. Collaborate with cross-functional teams to solidify partnerships and drive growth.

Requirements:

  • Prior experience in Customer Success, Strategic Account Management, or related fields within the technology sector.
  • Degree in Software Development, Engineering Technology, Telecommunications, or relevant fields.
  • Proven leadership skills in managing complex projects and diverse teams.
  • Familiarity with project management concepts and current technologies.
  • Excellent verbal and written communication skills, with a focus on customer-centric approach.

About Us:

We offer a positive work environment, supporting employees in their long-term success and career development. We value lateral moves, promoting skill growth and exploration of new opportunities. Our goal is to create a healthy balance between work, fun, and family life.