Customer Service Representative

5 days ago


Dunedin, Otago, New Zealand Asmussgroup Full time

Job Category: Call Centre & Customer ServiceJob DescriptionAbout the RoleOur Dunedin team prides itself on building strong customer relationships and fostering a supportive, results-driven environment.
We invite enthusiastic individuals to apply for the role of Customer Service Representative at our Dunedin branch.
In this key position, you will deliver exceptional service, address customer inquiries, and find solutions to enhance the customer experience.
By collaborating closely with the Dunedin team and the Asmuss Group, you will contribute to the overall success of our branch.Key Responsibilities:Respond to customer enquiries in a professional manner ensuring satisfaction.Offer alternatives and work within a tight team environment.Collaborate with operations to process orders efficiently, manage inventory availability, and coordinate shipments.Handle quoting and seamlessly input orders into our system.Assist with stocktakes and stock transfers.Manage inbound and outbound calls, ensuring timely responses to customer inquiries.Serve customers at the counter with professionalism and efficiency.Provide general support to the Branch Manager and Sales Team as required.About You:To thrive in this role, you'll bring:Previous customer service experience, ideally in engineering or related industries.Preferably some sales experience (advantageous but not essential).A strong desire to learn, grow, and take ownership of your work.A hands-on, can-do attitude with a willingness to tackle various tasks.Excellent communication skills and a well-presented, professional manner.The ability to work proactively, using initiative while knowing when to seek support.Desire to always improve the quality of the service given by yourself with a thirst for knowledge.Take ownership and see things through for the Customer to the end.Potential and want to progress within the Company.Physical fitness to meet the demands of the role.A sense of humour.In return we offer:Life Insurance and free Wills service.Southern Cross Health Insurance.Long Service recognition.Short Term Incentive Scheme.About Us:H J Asmuss, a privately-owned NZ organisation that has been at the heart of New Zealand's most significant industrial, construction, and infrastructure projects for over 100 years.
With over 230+ dedicated staff spread across our nationwide branch network, we supply essential steel and flow control products across a diverse range of industries, including building, construction, civil infrastructure, and manufacturing sectors.Our purpose is to create a stronger New Zealand by helping our customers, communities and people succeed.If you're ready to take the next step in your career and have a genuine interest in people and believe you can make a real difference and want to join a stable NZ owned and operated business then we encourage you to apply and become a valued member of our team.
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