Customer Relationship Manager
3 days ago
About Our Company
Anz is dedicated to improving the financial wellbeing and sustainability of our millions of customers. Our goal is to create a world where people and communities thrive.
About This Role
This position involves face-to-face service consultations within our Personal Banking Branch Network. The primary focus is on servicing customer requests and enquiries efficiently and effectively.
Key Responsibilities
- Meet customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Deliver exceptional customer experiences through quality interactions that meet customers' financial transaction needs at the first point of contact.
- Manage cash accurately and efficiently in accordance with bank processes and policies.
- Collaborate with colleagues to achieve common goals.
- Identify opportunities to benefit customers and refer them to relevant team members or areas of the Bank.
Your Skills and Qualifications
- A proven track record of delivering excellent customer service.
- Excellent communication and interpersonal skills.
- A solid understanding of banking regulations and compliance.
- A positive attitude with a growth mindset.
Why Work With Us
- Join a diverse and inclusive community of professionals.
- Enjoy a range of flexible working arrangements.
- Access to wellbeing services and exclusive discounts on products and services.
- Contribute to creating a workplace that celebrates diversity and promotes inclusivity.
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