Mechanical Scheduling Manager
2 weeks ago
**Job Summary**
We are seeking a highly organised and communicative Service Coordinator to join our team at Drummond & Etheridge Limited. As a Service Coordinator, you will be responsible for coordinating the organisation and allocation of customer jobs, ensuring our technicians' skills are utilised to meet customer needs.
**Responsibilities:**
- Coordinate job bookings and customer calls, opening jobs accordingly
- Plan daily job schedules for technicians in both the field and workshop, ensuring optimal resource allocation
- Assist technicians in the field and workshop as needed
- Work with our Parts Team to arrange parts required, ensuring efficient communication
- Verify documentation, including ROs, for accuracy prior to processing and ensure all warranty paperwork is completed correctly
- Update customers on the status of their machines and prepare quotes as necessary
**Requirements:**
- Mechanical understanding - experience with agricultural and/or construction and forestry equipment would be advantageous
- Proven ability to coordinate time and scheduling of others efficiently
- Previous experience interacting with customers, preferably within a relevant industry
- Excellent written and verbal communication skills, along with attention to detail
- Ability to utilise a range of software related to your work, with a capacity to learn new systems quickly
**Benefits:**
- A competitive remuneration package with bonus incentive scheme
- Options for up to 6 weeks of Annual Leave
- Ongoing training and development opportunities
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