Change Management Specialist
5 days ago
Tangram is seeking a seasoned Change Management Specialist to implement technology system change in a contact centre environment. The challenge involves preparing and supporting 400+ Contact Centre staff to switch to using two core applications in the cloud (telephony and workforce management).
The successful candidate will have experience implementing technology system change in a Contact Centre, preferably in a Public Service Agency. They must possess strong communication and stakeholder engagement skills, be self-directed, adaptable, resilient, and pragmatic.
Key Responsibilities:
- Enabling 400+ Contact Centre staff to switch to using new cloud-based telephony and workforce management applications.
- Maintaining continuity of service for the people that the Contact Centre support and serve.
Requirements:
- Experience implementing technology system change in a Contact Centre (preferably in a Public Service Agency).
- Strong communication and stakeholder engagement skills.
- Self-directed, adaptable, resilient, and pragmatic.
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