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Banking Customer Service Specialist

3 weeks ago

Hamilton, Waikato, New Zealand Huntington Bancshares, Inc. Full time

Key Responsibilities:

  • Provide excellent customer service and effectively resolve customer issues.
  • Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues, and partners.
  • Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships.
  • Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
  • Maintain your knowledge of all products, services, technology, and policies.
  • Adhere to all operational, security, risk, and regulatory policies and procedures.