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IT Support Team Lead

2 weeks ago

Wellington, Wellington, New Zealand Ministry Of Social Development Full time

Job Overview

The Ministry of Social Development is committed to delivering exceptional services to New Zealanders. As part of our Improvement, Systems and Technology group, we are seeking a skilled leader to join our team as the Manager Service Desk.

This role offers an exciting opportunity to make a positive impact on the lives of New Zealanders by providing technical support and guidance to our stakeholders.

Responsibilities

  • Lead the day-to-day operations of the MSD Service Desk, ensuring efficient and timely resolution of Incidents and Service Requests
  • Develop and implement strategies to improve customer satisfaction and team engagement levels
  • Maintain strong relationships with stakeholders, including customers, team members, and other departments

Requirements

  • Proven experience in leading a service desk function in a large and complex organization
  • Strong technical skills and knowledge of IT systems, hardware, software, and troubleshooting methods
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships