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IT Support Team Lead
1 week ago
Job Overview
The Ministry of Social Development is committed to delivering exceptional services to New Zealanders. As part of our Improvement, Systems and Technology group, we are seeking a skilled leader to join our team as the Manager Service Desk.
This role offers an exciting opportunity to make a positive impact on the lives of New Zealanders by providing technical support and guidance to our stakeholders.
Responsibilities
- Lead the day-to-day operations of the MSD Service Desk, ensuring efficient and timely resolution of Incidents and Service Requests
- Develop and implement strategies to improve customer satisfaction and team engagement levels
- Maintain strong relationships with stakeholders, including customers, team members, and other departments
Requirements
- Proven experience in leading a service desk function in a large and complex organization
- Strong technical skills and knowledge of IT systems, hardware, software, and troubleshooting methods
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships