Technical Support Professional
7 days ago
About TieTalent
Job OverviewThis is an exciting opportunity for a highly motivated IT Support Analyst to join our team in Telford. As a key member of the IT department, you will be responsible for providing technical support and guidance to colleagues across the organization.
The ideal candidate will have a strong background in IT, excellent communication skills, and a keen eye for detail. You will be working closely with the IT Manager to ensure the smooth operation of all IT systems and processes.
Main Responsibilities:
- To maintain accurate records of all IT support issues and incidents.
- Collaborate with internal stakeholders to resolve IT-related queries and problems.
- Develop and maintain relationships with external vendors to ensure effective service delivery.
- Provide comprehensive hardware support for PCs, laptops, desktops, Apple devices, printers, and telecoms equipment.
- Deliver high-quality software support for various applications, including Windows, Mac OS, Microsoft Office 365, Windows Server, Active Directory, and more.
- Offer expert networking support, covering TCP/IP, DHCP, LAN/WAN, firewalls, and VPN technologies.
- To perform regular system administration tasks, ensuring data integrity and backup.
- Conduct thorough system audits and maintain relevant documentation.
- Participate in IT projects aligned with the company's strategic objectives.
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