Technical Assistance Professional

1 week ago


Wellington, Wellington, New Zealand Fnz Full time

About Us

We're part of a global corporate IT department providing technical assistance to end-users across the business. Our team is collaborative and works in the financial services sector.

About the Job

This is an opportunity to work with a dynamic and diverse team in a rapidly changing environment. You'll be responsible for building and deploying desktop equipment, providing technical assistance to 500+ end-users, and managing a ticketing queue.

Main Responsibilities

  1. Build and deploy desktop equipment for new joiners and existing team members
  2. Provide technical assistance to end-users of IT services across NZ and the wider APAC region
  3. Manage a ticketing queue within our APAC region
  4. Provide day-to-day technical support for internal desktop and laptop systems, servers, and the associated network infrastructure
  5. Install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
  6. Document and maintain desktop build documentation and user how-to guides

Requirements

  • Bachelor's degree or higher in an ICT related field
  • Minimum 1 – 2 years IT support experience
  • Knowledge of commonly used concepts, practices, and procedures relating to IT systems support
  • Demonstrable troubleshooting skills with end-user hardware, software, and connectivity problems
  • Strong delivery-focused working style and customer-oriented

About Working with Us

You'll have the opportunity to work in a hybrid 3+2 model combining working from the office and from home. We offer competitive salaries and excellent benefits, as well as global career opportunities for our employees.



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