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Front Line Support Agent
2 weeks ago
Job Summary
We're seeking a Customer Services Officer to join our team at Te Rauparaha Arena. As a key member of our front-line team, you'll be responsible for providing exceptional customer service to our community.
About the Role
This role offers the opportunity to interact with over 500,000 customers annually, ensuring they feel welcome and understood. You'll maintain accurate knowledge of all activities, pricing, and events, and develop strong relationships with customers and colleagues.
Key Responsibilities
- Provide excellent customer service face-to-face and over the phone
- Maintain accurate knowledge of all activities, pricing, and events
- Develop strong relationships with customers and colleagues
- Work efficiently while paying attention to detail
- Thrives in a busy environment and can adapt to changing situations
Requirements
- A friendly and welcoming approach
- Previous experience in a customer service role
- The ability to work efficiently while paying attention to detail
- Strong communication and interpersonal skills
- Adaptability and flexibility in a fast-paced environment
Porirua City is a living wage accredited employer and offers a competitive hourly rate from $28.12.
