Head of Operations and Strategy

2 weeks ago


Wellington, Wellington, New Zealand ACC New Zealand Full time
About the Opportunity

This is an exciting chance to join our leadership team and drive transformative change in service delivery. As Head of Service Support, you will be responsible for leading our enabling functions, ensuring they are aligned with our enterprise strategy and deliver exceptional customer service.

You will lead a team of six senior managers and oversee a workforce of around 430, providing critical support, advice, and resolution management to our frontline teams. The role requires a seasoned leader who can balance operational excellence with a future-focused approach.

Key responsibilities include:

  • Leading Integrity Services, Clinical Services, Technical Services, Workforce Management, Resolution Services, Knowledge & Capability, and Operations Integration.
  • Driving process improvement and enhancing service outcomes.
  • Navigating policy, compliance, and regulatory frameworks.

We are seeking a leader who is calm under pressure, pragmatic, and solutions-focused, with a passion for supporting teams to thrive.



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