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System Improvement Director

1 week ago

Auckland, Auckland, New Zealand Nz Customs Full time

About Us:

NZ Customs is committed to creating a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We aim to create an inclusive and diverse workforce, and we welcome applications from everyone who can meet the requirements of the role.

Job Description:

We are seeking a dynamic Principal Advisor to join our team and assist the Group Manager, Strategic Systems and Service Optimisation (SSSO), with strategy development, systems improvement, and implementation in a rapidly evolving digital landscape.

The successful candidate will be integral to facilitating operating rhythms and ensuring that the team is performance- and outcome-focused. They will also enable SSSO's work programme and ensure that strategies are aligned to Customs' strategic direction.

The role may be located in either Auckland or Wellington, and the ideal candidate will have previous experience and success in a senior facilitation and/or leadership role in a medium-to-large service delivery organisation.

Key Responsibilities:

  • Assist the Group Manager in strategy development, systems improvement, and implementation
  • Facilitate operating rhythms and ensure team performance and outcome focus
  • Enable SSSO's work programme and align strategies with Customs' strategic direction
  • Collaborate with cross-functional teams and internal and external stakeholders

Required Skills and Qualifications:

  • Previous experience and success in a senior facilitation and/or leadership role
  • Experience working in operational groups and collaborating with operational leaders and staff
  • Ability to work well across and through an organisation
  • Evidence of well-developed interpersonal skills and effective relationship and stakeholder management
  • Excellent communication skills and ability to communicate complex information
  • Strong problem-solving and decision-making skills
  • Knowledge of working in a regulatory environment and understanding of the machinery of government

What We Offer:

  • A competitive salary and benefits package
  • An opportunity to work in a dynamic and innovative organisation
  • A collaborative and supportive team environment
  • Ongoing training and development opportunities
  • A flexible working arrangement