Customer Experience Specialist

6 days ago

Auckland, Auckland, New Zealand H & M Hennes & Mauritz Gruppe Full time

About the Role:
A Sales Advisor at H&M Group plays a vital part in delivering an exceptional customer experience that contributes to store sales and profit.

As a Sales Advisor, you will always put customers first, offering assistance and sharing your product and fashion knowledge to create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities:
  • Fold, hang, display and merchandise garments to maximise selling opportunities.
  • Actively process, stock and replenish garments on the sales floor and in the stock room.
  • Open, unpack and label merchandise with security tags.
  • Support customer purchases and returns in the register.

This is a part-time, 16 hours per week role. Due to data policies, we only accept applications through the career page. We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M Group strives to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

About Us:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

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